Shipping
Free US shipping — fast, tracked, and no surprises at your door.
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Free US shippingOn every order — no minimum. We pack and ship from the US within 24–48 hours (1–2 business days), so your cat's calm kit is on its way fast.
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Delivery timeUnited States: usually 5–8 business days after it ships. International: usually 10–20 business days, depending on where you are and local customs. Most orders land right in that window — and if a carrier ever runs a little behind, your tracking keeps you posted every step of the way.
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Tracking & confirmationYou'll get an order confirmation by email right away, then a tracking link the moment your order ships. Don't see tracking after a few days? Drop us a line — we'll happily check on it for you.
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International ordersWe ship worldwide — always free. Inside the US, the price you see is all you pay: no extra fees at your door. International orders may occasionally have local customs charges set by your country, which are outside our control.
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Order didn't arrive on time?If your tracking stalls or your order hasn't arrived when you expected, just email us — we'll track it down and make it right. You're never left chasing a package alone.
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Wrong or undeliverable addressJust double-check your address at checkout so your order finds you. If anything ever comes back to us as undeliverable, no worries — we'll reach out and get it on its way to you again.
We're a message away.
A real person answers, usually the same day.
Email us info@hellomovaro.com